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Assessments & Consulting ServicesOverviewCaliper has been helping companies recruit the best people, develop more productive employees, build the most effective teams and achieve AssessmentsCaliper Profile The Caliper Profile is the foundation of our work.
This scientific, in-depth employee personality assessment is validated by nearly half a century of research and measures over twenty-five personality traits that relate to job performance. Our consultants analyse those traits in a variety of combinations to advise you on: recruiting someone new; improving employee performance; building more effective teams; and, working to take your company to the next level. It can be taken online or in paper format, and provides clear, objective information on an individual's strengths, limitations, motivations and potential. Since it was first developed, the Profile has undergone continuous refinement, and ranks today as one of the most advanced tools for matching personality to job performance. Caliper is pleased to say that the English Language version of the Caliper Profile and the Caliper Sales Profile have been certified to meet the minimum psychometric requirements for use as a psychological test by the British Psychological Society (10/11/2010). A copy of the full Certificate of Registration can be viewed by using this link >> Sample Caliper Potential Report for HR Director First Step for Sales The First Step for Sales can also be used literally as a first step when assessing sales candidates for external sales roles, where a company wants to quickly ascertain if candidates will demonstrate the core qualities needed for such roles. We can also help you develop an ideal profile of your top performers, thus helping to speed up the screening process. First Step for Service The First Step for Service is a screening instrument expressly designed to tell you whether candidates have the empathy, desire to please and conscientiousness needed to succeed in customer service and similar support positions. If you recruit a lot of customer service employees, you may like to contact our partner organization, The Institute of Customer Service. This organization can offer you wide-ranging support so that you can continue to improve customer service across your organization. Click here to visit their website: First Step for In-Bound Call Centre This assessment is specifically designed and validated to assess candidates for In-Bound Call Centre service roles. This report will show if candidates who would be taking incoming telephone calls in a Call Centre will show the same levels of qualities such as Helpfulness, Thoroughness, Sociability and Empathy as top performers already assessed from across a range of industries. First Step for Face to Face Customer Service If you want to consider your candidates' potential to provide a great customer experience when interacting face to face with their customers then this is the assessment to use. Whether the job will be Hotel Receptionist or Train Guard you will want your employees to show customers the same level of responsibility, accommodation and understanding as is shown by top performers in such roles from across a range of industries. First Step for Technical Service Desk Whether your candidates will be helping your customers with IT-related issues or maybe technical advice about products they have bought from you, you will be keen to know that they will follow through to make sure the problem is resolved and show an understanding of the customer's specific concerns. This report is designed specifically to give you such insights so that you can make informed recruitment decisions. Sample First Step for In-Bound Call Centre Sample First Step for Face to Face Customer Service Sample First Step for Technical Service Desk After using these screeners to narrow your field of promising candidates, you also have the opportunity for these individuals to take The Caliper Next Step which will provide you with deeper insights into their work style, motivations and potential for advancement. Our consultants will discuss with you the potential of each candidate against your own criteria for the role. We will also give you insights, for example, into how they may initiate and lead change in your Company, how they might show entrepreneurial flair and what their approach to strategy could be. To support you further we can carry out interviews on your behalf, or provide targeted questions for you to use at final interview. We will also conduct ability testing, in-tray or role-play exercises to further assess a candidate's suitability. Once you have made your decision we will then also provide feedback to your candidates on your behalf. For the successful candidate we can continue to support them once they join through our Leadership Development Programmes, 360 feedback and Executive Coaching. We also provide business actors for role plays and can deliver assessor training to enable your managers to participate in the selection of their own people during the assessment centres. We can also support you in monitoring the success of your recruitment processes. Our assessment centres consist of tailored exercises designed to assess competencies that have been identified as essential to a particular role or job level. The exercises are carefully chosen to simulate the activities carried out in the target job and typically include group tasks, role plays, case studies, presentations and structured interviews as well as psychometric ability tests. We work with your organisation to develop the content of the exercises used during the assessment centres to ensure they reflect the nature and challenges of the role and the tasks an incumbent would encounter on a regular basis. Consulting ServicesRecruiting Top Performers We can also help you discover the specific qualities that distinguish your most successful employees and develop a success model that you can use as a guide for recruiting people who share those same qualities. This guide will enable you to see how promising candidates measure up to your top performers. And, if you need to start by clarifying job requirements, rewriting job descriptions or revamping your interview process, we've got the tools you need. Applicant Screening Recruitment Workshops We will help you better understand the positions you are seeking to fill and determine the qualities needed for success in your company. You will learn techniques for attracting quality applicants and gain insights into structuring an initial interview, probing into areas of concern during a follow-up interview and, ultimately, weighing your decision in an objective manner, so that you recruit the best possible candidates. These workshops can be customised to fit your firm's specific needs. Structured Interview Training Caliper’s Structured Interview Workshop is aimed at individuals who have some interview experience and want to develop their ability to conduct objective and fair competency (behavioural) based interviews. During the day we focus on identifying target competencies for the role, developing questions to draw out the relevant behaviours and practising advanced questioning techniques. Our delegates also get the opportunity to put the skills they have learnt into practise by conducting interviews with our business actors. This is a highly practical course which will enable you to design and implement structured (competency based) interviews. Success Model We are able to pinpoint the qualities shared by people currently succeeding by conducting a validation study on incumbents in the position. This enables us to develop a customised success model, which becomes a guide for hiring people who share those same qualities. As a result, you will be able to see how promising candidates measure up to your top performers and identify those who have the potential to succeed. Interview Guides For instance, if the Profile shows that someone might be too impulsive and not very open to others' ideas, the Interview Guide will direct you to ask questions like, "Tell me about a challenge you have faced and what options you considered as possible solutions. What were the key factors that contributed toward making your final decision?" The answers to these questions can either confirm your concerns or provide you with insights into how the individual has learned to work around possible shortcomings. Job Analysis and Competency Frameworks Our in-depth job analyses and competency models provide you with a clear understanding of the responsibilities of a particular position, while outlining reporting relationships and establishing clear standards of performance. We will help you identify the key outcomes, skills, personality qualities and critical competencies that an ideal candidate needs to possess in order to succeed with your organization. With our job analysis, you will be in a far better position to recruit, interview, train, supervise, evaluate and manage your employees. Job Analysis and Competency Modelling Validation Studies Action Learning Action Learning for Leadership Development Brochure Coaching Developing Your People Workshop Developing Your People Workshop Brochure High-Potential Employee Development White Paper—Uncovering Talent and Potential Individual Developmental Guide Practical developmental suggestions are provided to help employees better understand their key motivations, build on their strengths and learn how to make behavioral changes that can help them work more effectively with others. Individual Developmental Guide Brochure View sample Individual Developmental Guide Leadership Development Action Learning for Leadership Development Performance Management Essential to our approach is delivering an objective, consistent and effective system for measuring and monitoring performance. We integrate an understanding of individual motivations with clear expectations and open lines of communication, so that everyone knows what is expected of them, that they are being evaluated fairly and in the context of your organization's goals and that results are on track. Integration of New Teams and Team Leaders Team Analysis Building Effective Teams Client Familiarisation Training Client Familiarisation Training Customised Consulting Succession Management Helping You to Get That Job Sometimes, unfortunately, especially in an unpredictable economy, companies have to down-size and lose some employees. Caliper can support you in such situations with our highly practical workshop, Helping You to Get That Job, which is aimed at helping individuals prepare themselves for the job market and includes guidance on developing impactful and accurate curriculum vitaes, completing applications forms, writing letters, as well as preparing for and attending interviews. Our delegates have told us that the most valuable part of this workshop is the opportunity to be interviewed and to receive constructive feedback. We also include the opportunity for participants to complete the Caliper Profile and receive an in-depth career counselling session. |
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